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Principal IT Recruitment Consultant Expert in Cloud, Infrastructure, and DevOps Talent Acquisition 7+ Years of proven success connecting IT… Job Title: Technical Account Manager
Location: Bristol
Job Type: Full-time/hybrid
About the Role:
I’m partnered with an IT Managed Service Provider, they are seeking an experienced Technical Account Manager to join our Technical Services team. Reporting to the Head of Customer Engagement, you'll be the main point of contact for clients, managing relationships, understanding their technical needs, and ensuring the successful delivery of IT services.
MSP experience is required for this role.
Key Responsibilities:
Manage and grow client relationships as a trusted technical advisor
Oversee account renewals, upsell services, and ensure timely service delivery
Coordinate IT projects with internal teams
Provide strategic technical advice based on client goals
Report on service performance and client satisfaction
Identify areas for service improvement
Requirements:
2+ years in a similar role within an MSP environment
Strong knowledge of IT infrastructure, cloud, networks, and cybersecurity
Excellent communication and problem-solving skills
Customer-focused, proactive, and strategic in approach
RMM tools and cloud (Public/Private, SaaS)
Cyber Security (Endpoint protection, XDR/NDR, etc.)
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook, MS Project)
Knowledge of AI/automation in IT
Familiarity with ISO standards and ITIL
If this sounds of interest please do apply!
Seniority level Seniority level Mid-Senior level
Employment type Employment type Full-time
Job function Job function Information Technology
Industries Staffing and Recruiting
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