The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels: Opening up/locking up of practice premises and maintaining security in accordance with practice protocols Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming and outgoing mail Taking messages and passing on information Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. This may include but not limited to registering patients, change of address etc Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Clearing and re-stocking of consulting rooms as required Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter