Overview
A strategic and people leader for a large team, the cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives.
Key responsibilities
* Ensure a safe work environment
* Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations
* Responsible for the overall Quality, Productivity and dark store performance
* Appraise performance; resolve problems; and address staffing needs
* Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
* Ensuring Building heath and inventory metrics with best in class quality metrics
* Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
* Proactively identify and lead process improvement initiatives
* Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
* Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
* Ensure best practices in people management and accountable for compliance, Connections and scorecards.
* Manage People and team development
* Create leaders and talent pipeline. Good stake holder management and project management skills
* Do cross functional and cross mile interfacing and take up for the best practices and initiatives
Basic Qualifications
* 2+ years of employee and performance management experience
* Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
* Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
* 2+ years of performance metrics, process improvement or lean techniques experience
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Posted: September 27, 2025 (Updated 13 minutes ago)
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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