Salary: £40,000 - 43,000 per year Requirements: Minimum 2 years in an IT Support role Strong macOS troubleshooting (GUI & terminal) Experience in fast-paced environments (agency/creative sector advantageous) Helpdesk/ticketing system experience Excellent communication and customer service skills Strong organisational and time management abilities Advanced JAMF or macOS MDM knowledge (desirable) Shell scripting or automation experience (desirable) Understanding of ISO 27001, SOC II, or similar security frameworks (desirable) Familiarity with ITIL v4 practices (desirable) Responsibilities: Provide 1st/2nd line technical support to internal users Configure and deploy hardware for employees and freelancers Administer user accounts and access permissions Support Apple devices (macOS, iOS, tvOS) Manage and maintain Google Workspace environment Deliver remote support to UK and international teams Maintain accurate documentation and improve support processes Assist a sister company based within the same London office Technologies: Hardware Support ITIL macOS Security iOS Cloud Cisco Windows More: We are a globally established media agency with over 1,000 employees across international offices, recognized for award-winning campaigns delivered to major global brands. We are seeking a macOS focused Senior IT Support Engineer to join our London team. This position is fully office-based to ensure consistent on-site support coverage. We offer 25 days of annual leave, a pension scheme, life assurance, a supportive leadership and collaborative culture, and a friendly, social working environment, where you are trusted to work autonomously without micromanagement. last updated 9 week of 2026