Description
Order Management Analyst - Czech + Hungarian Speaker
Function: Shared Service Centre - Customer Fulfillment
Location: Frimley, Surrey
Role to start 6th July 2026
About the role
As part of the EMEA Shared Service Centre, you'll provide outstanding service for all aspects of service for customers in our Czech & Hungarian markets (retailers) and for the SCJ sales team for which you're responsible. As well as this you'll attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders, and liaise with internal stakeholders and working closely with the team to plan and organize every detail of the customer fulfilment journey.
About the function
The Customer Supply Chain function is made up of 5 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full, to our customers.
What’s in it for you?
1. Flexible starting and finishing times + 4.5 day working week
2. 33 days annual leave including public holidays due to supporting European countries
3. Profit Share, Pension, Life cover & Health Insurance
4. Shuttle bus from local train stations, Cycle to Work Scheme, EV Charging, Free parking
5. Newly revamped Gym with free classes and NEW Spin Studio!
Responsibilities:
6. To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets.
7. To work closely with other members of the customer Fulfilment team, as well as the Associate Manager to provide outstanding service to all customers.
8. To maximize collaborative ways of working with trade customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives.
9. To professionally manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations.
10. To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers.
11. Supported by promotional grids, to work closely with local sales teams and customers to ensure the professional management of customer promotions/other trade events.
12. Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
13. To deliver ongoing effectiveness improvements to the order management activity using LEAN Tools and Methodologies.
Experience you’ll bring:
14. Fluent in English and both Czech and Hungarian, written and verbal
15. Should be of graduate caliber
16. Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
17. Previous experience in customer services and order management experience (desirable)
18. Intermediate level in Word, Excel and Outlook
19. Knowledge of Lean methodology & tools an advantage (desirable)
Behaviours you’ll need:
20. Ability to work under pressure and excellent attention to detail
21. Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
22. Good team player and must show flexibility/adaptability
23. Mindset to seek continuous improvement
24. Strong communication and influencing Skills
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Inclusion & Diversity We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at .