Job Description
Position Summary:
The Quality and EHS Manager is a key appointment operating from a significant site with 400+ employees. We have an excellent reputation for the innovation, quality and breadth of products, supplying a wide and demanding marketplace in which the requirements for world-class quality are ever present. Our business consists of developing and manufacturing a broad range of fuel dispenser products with significant bespoke elements utilizing a wide range of technologies, materials and an extended supply chain.
The role is responsible for the leadership and further development of the Quality and EHS functions working with a professional, experienced and highly focused team of engineers and technical specialists. The Quality & EHS Manager will be committed to maintaining and developing the total quality and safety culture; proving capability to lead and motivate in a hands-on way.
Key Responsibilities:
· To provide strategic and tactical direction to Quality and EHS team.
· To promote and support EHS programs to drive a ZERO HARM culture across the manufacturing site.
· To ensure customer satisfaction within Dundee site.
· To lead Supplier Quality processes, KPI performance, corrective action and improvement plans.
· To prevent noncompliance in the production
· To develop Quality at the Source, Built-In-Quality and Error-Proofing methodologies.
· To lead the production quality improvement plan (Scrap, right first time, out of box claims, and Cost of Poor Quality (COPQ).
· To manage and improve Cost of Poor Quality (COPQ).
· Ensure continuous improvement in all quality indicators.
· Maintain ISO 9001 certifications and other certifications relevant to the business, such as MID and ATEX. Gain any new certifications driven by business needs.
· Coordinate and validate problem solving, following internal and external failures.
· To train and use of core quality tools, such as Statistical Process Control, Gage R&R, etc.
· Provide Quality system leadership to ensure internal policies, customer expectations and (local) regulatory requirements are met.
· Contribute to implementation of relevant global DFS processes/systems/tools into the Dundee facility.
· Training of employees to ensure proper Quality practices and awareness.
· Define/implement/track relevant Quality KPIs and set/drive targets that are aligned with DFS operations and business strategy.
· Control Complaint handling process; drive problem-solving practices.
· Participates in NPI and Engineering change processes to enable stable supply chain, production operations, minimize warranty costs and drive customer satisfaction.
· Initiate, track and drive continuous improvement programs.
· Manage the Dundee Quality team.
· Ability to think logically and to define standards based on logical thinking and benchmarking.
· Closely partner with the Engineering organization to drive robust design transfer and long-term new product introduction success.
Candidate Experience and Qualification:
· Bachelor’s degree in engineering, Quality, or related discipline strongly preferred, or comparable combination of education and experience is required (5+ years’ experience in manufacturing)
· Significant Quality Leadership experience managing Quality Management Systems certified to ISO standards, and customer facing role experience.
· EHS experienced in highly regulated environments.
· Strong hands-on problem-solving knowledge (e.g., A3, 5-why, ishikawa, pareto, etc.) and ability to take the lead to get complex technical/process/tool issues resolved.
· Experiences that effectively use continuous improvement skills and tools to prioritize and drive projects and improvements/standardization to improve Quality service levels, reduce costs, and align with strategic objectives.
· Proven problem-solving ability preferably Master Black Belt qualified with extensive DOE.
· experience and logical thinking.
· Excellent verbal/written communication, public speaking, and presentation skills
· Organization, time management, and prioritization skills
· ISO Certified Lead Auditor
Additional Attributes:
· Eager to act as project lead to get complex field/process/tool issues resolved.
· Ability to develop Dundee Quality and EHS team.
· Ability to demonstrate flexibility and manage multiple complex projects simultaneously.
· Ability to communicate effectively/clearly.