Spire Leicester Hospital has an exciting opportunity for a Ward Clerk & Reception Team Lead to join the team on a permanent full time basis.
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.
Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.
Duties and responsibilities:
* Greet and receive patients, visitors and other members of staff to the wards in a polite and professional manner and to undertake general reception duties
* Answer the telephone and relay accurate messages as appropriate
* Maintain effective communications between patients, their relatives and the team within the department
* Escort patients from reception for admission. Explain the room layout and facilities, deliver post and newspapers
* Liaise with all members of the multidisciplinary team to ensure effective communications are maintained within the department
* Reports complaints or concerns to the Nurse in charge/shift leader
* Assist in the delivery and evaluation of care of patients admitted to the ward in accordance with Spire policies
* With due regard to risk management policies and procedures, participate in maintaining a safe environment for patients, relatives, carers and staff
* Ensure that patient notes are up to date and in correct order and are taken to the appropriate place be it coders or secretary when a patient episode is complete. Ensure that all filing of results and other information is accurately filed in the patient's notes
* Liaise with the all relevant department and the patient to ensure accurate data in the system (admissions, discharge and transfer of patients)
* Assist in orientation of new staff to the ward
* Assist with the ordering of ward/unit stores and undertake the ordering of all stationery ensuring availability at all times
* Taking and distributing accurate minutes for team meetings in a timely manner
* Update SAP with any augmented nursing care communicated by the nursing team to ensure transfer and charging details are updated
* Update SAP with extended length of stay communicated by the nursing team. Capture any additional revenue by escalating any additional length of stay as appropriate (i.e. call insurer)
* Booking of outpatients' appointments on the system or with the relevant hospital departments and the arranging of transport
* Ensure discharge notes are completed by the medical staff and sent to GP's within 24 hours of discharge and results are filed prior to leaving ward
* General ward administration including, keeping the notes trolley/s in good order, checking all request forms are signed by doctors and ordering of porters as requested
* Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies
Who we're looking for:
* Experience of working in a Healthcare Setting as an administrator
* Track record of successful delivery in a similar role, in an office and / or customer service environment
* Understanding of medical terminology
* Knowledge of the healthcare market
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
* 35 days annual leave inclusive of bank holidays
* Employer and employee contributory pension with flexible retirement options
* Spire for you reward platform - discount and cashback for over 1000 retailers
* Free Bupa wellness screening
* Private medical insurance
* Life assurance
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For us, it's more than just treating patients; it's about looking after people.
Closing date: We may close this advert early due to high volumes of interest
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