From 2024- 2025
4,118 young people received advice and support
1,685 young people were supported by us during the year
1,053 young people lived in our 40+ accommodation schemes
Up to 582 young people lived with us at any one time
91% of young people moved on from St Basils in a planned, positive way
Closing Date: Friday 19th September 2025
Job Title: Operations Business Support & Safeguarding Officer
Reports to: Operations Business Support Manager
Salary: Scale 6, Points 26-28, £26,229 - £27,982 per annum, pro rata
Hours of work: Full Time (37.5 hours per week)
Key Responsibilities:
Business Support
* Assist in handling operational enquiries.
* Scheduling, attending and servicing of meetings, which include minute taking and distribution of minutes and agendas.
* Assist with the completion of maintaining monitoring documents for commissioners.
* Assist with the preparation of operational reports as required.
* Assist in the liaison with key partners / funders as directed.
* Provide first-line technical support to the wider department, escalating issues where necessary.
* Support the implementation and training around digital systems and tools.
* Lead with administration of the support management system i.e. Outcome Star ensuring prompt allocation and support for those requiring licences.
* Assist in data management, KPI reporting, and digital transformation projects.
* Provide general day-to-day administration and maintaining of filing systems.
* Assist the business to focus on positive and prompt resolution, wider learning, and quality improvement.
* Provide cover for colleagues and undertake other duties as required.
Safeguarding
* Support with administration of the incident management system i.e. MyConcern, ensuring accurate and timely monitoring of safeguarding concerns and outcomes.
* Lead, design and deliver training and briefings around MyConcern for colleagues at all levels.
* Use interpersonal and communication skills in dealing with what are frequently complex and sensitive situations.
* Support safeguarding leads with data reporting, trend analysis, and compliance monitoring.
* Gather useful information and resources on Safeguarding topics i.e. Domestic Abuse.
* Maintain accurate records of version control for the efficient administration of the process and for audit purposes.
* Assist St Basils Safeguarding Lead/s and Head of Quality Standards & Registered Services Manager around their safeguarding duties and responsibilities e.g. Safeguarding Log, Ofsted Notifications, Ofsted Central Governance spreadsheet.
* Lead on the Safeguarding communication strategy for staff & young people.
* Monitoring referrals from the relevant inboxes and data inputting including MARAC, ensuring there is appropriate representation at meetings.
* Support the process of investigations into Incidents & Safeguarding in line with Policy, including:
o Monitoring the receipt of all new Incidents & Safeguarding Concerns
o Ensuring referrals are submitted in an appropriate and timely manner
o Identifying cases are being managed using the most appropriate method of dealing with the Incident, in consultation with colleagues
o Monitoring the progress of how Incidents & Safeguarding is being addressed, intervening or escalating where insufficient or improper progress is taking place.
o Supporting or taking the lead on specific cases (subject to complexity)
QUALIFICATION:
Essential:
o Maths & English GCSE Grade C or Above.
o Business Administration Level 3 or willingness to work towards.
Desirable:
* Educated to degree level in a related subject area or equivalent through work experience.
ROLE EXPERIENCE
Essential:
o Experience of working within and operating under a range of safeguarding policies, procedures and working frameworks.
o Experience using spreadsheets and Microsoft 365 Apps.
o Experience of case management systems.
o Experience of successfully managing own workload in an environment where deadlines and priorities frequently change and are often conflicting.
o Experience of managing sensitive and confidential client data.
o Experience of managing a varied workload, responding flexibly, and with strong organisational and time management skills.
o Accurate minute-taking and attention to detail
Desirable:
o Operating in a supported housing environment.
o Experience, recognising and handling in an appropriate manner, confidential or sensitive information.
o Experience of safeguarding principles and best practice.
KNOWLEDGE
Essential
o Knowledge of how safeguarding relates to the supported housing sector.
o Use of Microsoft Apps / Power BI.
o Knowledge of and commitment to EDI / Anti-Discriminatory Practice
o Ability to prepare and present different types of information (numeric / written / performance data etc).
o Administering and complying with detailed procedures.
Desirable:
* Awareness of policy review processes in relation to safeguarding legislation, regulation, good practice and the delivery of services.