Account handler

Title

Personal and Commercial Insurance Account Handler

Employment Details

Salary: Circa £25,000-£35,000 (dependant on experience)

Contract: Full Time Permanent (Part Time considered)

Location: Brigg & Epworth (multi site) office based

Hours: Monday-Friday 9am-5pm (with 1hr for lunch)

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first‑class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the Brigg & Epworth Agencies.

About the role

As the Personal and Commercial Insurance Account Handler within our team, you will play a key role in the success of an expanding local business whilst ensuring customers are always happy. You will provide exceptional customer service, handle enquiries and complete insurance policy changes with a “can‑do” proactive enthusiasm, enjoy sales and spotting opportunities for growth, and relish the challenge of being part of a truly customer focused, ambitious team. The role requires you to work from both our Epworth and Brigg office locations, and you will mostly be based at Brigg for your training.

About you

• Experience of working in the Insurance/Financial Services industry is preferred, but not essential, with a good understanding of compliance procedures.
• The ability and desire to learn new systems, products, processes and skills.
• Someone who can demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients.
• Pro‑active with the ability to work independently.
• A confident & effective communicator, both written and verbal.
• A proficient IT user with good interpersonal skills and communication skills. Experience with Customer Relationship Management Systems is an advantage.
• A problem solver who enjoys working as part of a team with a positive can‑do attitude.
• Good organisational skills and the ability to manage a busy workload and prioritise tasks.
• Minimum of Grade C in GCSE Maths and English (or equivalent).

Our commitment to you

You will be joining a small, dynamic team where you can truly make an impact. Full training and development will be provided in a friendly and supportive environment. Opportunities to progress within the business will be made available. The successful candidate will enjoy 21 days holiday per annum plus Bank Holidays (full time candidates).

Please apply in writing with CV and covering letter/email to: Emma_Mason2@nfumutual.co.uk. Closing date for all applications: 3rd July 2026. Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.