As a Senior Contract Manager you are a member of an Accounts team. The role of Senior Contract Manager is responsible for leading the successful delivery of one or more technical FM contracts, ensuring high standards of service, operational efficiency, and compliance. This role supports the Account Director by overseeing contract delivery teams, managing client relationships at an operational level, and ensuring financial and service performance. It acts as a key step between Contract Manager and Account Manager, with a strong operational focus and developing commercial awareness.,
Responsibilities
* Oversee the day-to-day operations of designated FM contracts, ensuring compliance with SLAs, KPIs, and contractual commitments
* Lead and support office-based and field-based teams in delivering technical and hard FM services
* Maintain strong working relationships with clients at an operational level, attending regular meetings and responding to service issues
* Support the Account Director and Account Manager with performance reporting, contract reviews, and improvement planning
* Monitor budget
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