Title: Customer Experience Executive
Reporting to: Head of Customer Experience
Location: Hereford HR2
Working Hours: 08:00-16:30 Monday to Friday
Salary Range: 30k-32k DOE
This position involves delivering 5* customer service to all of Beck Group customers at every contact point. The role will also include increasing revenue for the business through quotation, upselling/cross selling, quotation conversion & sales through service.
Main duties and responsibilities:
· Process customer orders via phone/email/website in an accurate and timely manner to maintain the companies exception response times
· Resolving and finding solutions to customer issues/concerns within time constraints
· Liaising with couriers and hauliers to meet/exceed customer delivery expectations
· Working along side the business development team to help with customer follow ups, regular service checks and winning new business
· Account management of smaller accounts to include pricing, service checks, upselling and product knowledge
· Achieve a daily high level of data entry/order entry accuracy
· Working closing with the purchasing team to monitor stock levels/lead times on bespoke products.
Essential Experience & Skills
· Previous experience in a customer service role
· Ability to build relationships/repour with customers
· Previous use of CRM systems
· KPI driven
Desired Experience & Skills
· Experience in telesales/internal sales
· Use of Front (customer operations platform)
· Understanding of Margin % within sales
· Experience with courier/haulage portals
If the responsibilities are relevant to your experience and you wish to be considered for the role, please email your CV with covering letter to
-This position is office based and remote working is not considered at this time for the purpose of this business needs.
-If you do not get a response within 2 weeks, please note you have been unsuccessful in this instance.
Job Type: Full-time
Pay: £30,000.00-£32,000.00 per year
Benefits:
* Discounted or free food
* Free parking
* On-site parking
* Profit sharing
Work Location: In person