Office Team Leader
Salary: £29,939 pa + bonus up to £2,245 pa OTE
Weekly Hours: 42.5 hours
We’re here to keep people moving - that’s what we do.
As a Office Team Leader, you play a key role in taking our award-winning service directly to customers’ doors, ensuring our vehicles are where they need to be, when they need to be there.
Life as a Office Team Leader
Our branch is a busy, fast-paced environment and, as Team Leader, you are at the very heart of daily operations. As a key member of the Branch Management Team, you will be working closely with administrators and Drivers to ensure a seamless service.
You will demonstrate strong office management and administrative capability, ensuring the smooth and efficient running of day-to-day branch operations. Highly organised and efficient, you will manage competing priorities while maintaining high service standards in a dynamic operational environment.
At heart, you’re a people person. While you set clear expectations, you are passionate about supporting and developing those around you. You will conduct regular one-to-one meetings with team members, lead structured team briefings, and ensure open, effective communication across the team. Keeping colleagues informed and up to date with key operational information and business changes will be central to your role.
Working with your team of Customer Service Agents and Drivers, you will take ownership of fleet allocation and utilisation, ensuring the right vehicles reach the right customers at the right time. You will be responsible for coordinating staff rotas and managing holiday schedules to maintain effective coverage and productivity.
A proactive and quick thinker, you will confidently resolve operational challenges as they arise, using strong problem-solving skills and a calm, can-do approach. You will also be trusted to oversee and run the branch in the absence of the Branch Manager, maintaining performance standards and supporting the wider business objectives.
About You
Being a successful Team Leader is about combining excellent customer service knowledge with the ability to motivate and inspire others. You thrive in a fast-paced environment, bring teams together to achieve shared goals, and take pride in delivering a high-quality service.
While experience within vehicle rental or a similar logistics environment may be beneficial (along with a Full UK or EU Driving Licence), what matters most is the energy, leadership qualities, and positive attitude you bring to the role.
As a Team Leader with Auxillis, we offer:
Of course, a great basic salary, but there’s much more available for you at Auxillis than just that. Some of our most popular benefits include (but aren’t limited to) …
1. A fantastic quarterly bonus scheme (up to £2,245 pa OTE)
2. Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year. Of course, you'll have public holidays too, plus an extra day off to celebrate your birthday!
3. free life assurance (2x salary)
4. well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
5. discounted, flexible Gym memberships
6. exclusive colleague-only vehicle-leasing schemes
7. pension & save-as-you-earn share scheme
8. Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
9. Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!
With over 50 sites nationwide Auxillis are the go-to provider for bespoke accident claims and mobility services for motorists, we're trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.