Vertu Vauxhall Northampton up to £35,000 basic salary excellent company benefits Monday to Friday – No weekend working At Vertu Vauxhall Northampton, we have an exciting opportunity for a Senior Service Advisor to join our friendly and established team. If you're passionate about delivering outstanding customer service and have experience in a similar role or within the motor industry, we’d love to hear from you. As one of the largest motor retailers in the UK, Vertu Motors is committed to building trusted relationships with our customers and providing a workplace where every colleague can thrive. What you’ll be doing: In this key role, you’ll be the vital link between our customers and the workshop team. You’ll manage customer expectations, keep them updated throughout the service or repair process, and ensure they leave fully satisfied with the work carried out. You’ll also identify and offer additional services where appropriate, always aiming to deliver an excellent customer experience. What we’re looking for: Experience within the role Strong interpersonal and communication skills Confidence working in a fast-paced environment while meeting targets and deadlines A passion for building positive, long-term customer relationships Why join us? No weekend working – enjoy a better work-life balance 25 days holiday, increasing with length of service – plus bank holidays Access to our online rewards platform – with discounts and cashback from top retailers Preferential rates on vehicle servicing Colleague car purchase scheme Company pension & share incentive scheme Enhanced maternity & paternity leave Ongoing training and development to support your career progression We are proud to invest more in colleague development than any other motor retailer in the UK. With us, you’re not just taking a job – you’re building a career. Apply today to join our team and take the next step in your automotive career. If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check. LI-MD1