Retail Advisor, 20hrs, Liverpool - Shopping Park, Liverpool
Client: Virgin Media
Location: Liverpool, United Kingdom
Job Category: Retail
EU work permit required: Yes
Job Reference: 9c39ecaaa235
Job Views: 5
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description:
Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.
As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, working with your team to meet store goals. At O2, we pride ourselves on offering a unique customer experience. We will train and empower you to understand customer needs and recommend the best products and services to enhance their digital lives.
You will play a key role in creating memorable moments for customers and helping the store thrive. Here’s what you need to know:
What you’ll do
* Become an expert in all things O2, promoting our products, services, and brand.
* Meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
* Take ownership of your performance and contribute to the overall success of O2.
* Engage in personal development supported by store leadership and O2 resources.
Training
Experience an induction program that covers all aspects of Virgin Media O2. You will attend a 4-day (30 hours) induction within the first two weeks of your start date, with details discussed during your telephone interview.
Who we are
Virgin Media O2 is the UK's fastest broadband network and a leading mobile brand. We are committed to diversity and inclusion, ensuring everyone can be their authentic selves throughout the application process.
The must haves
* Active listening skills to understand customer needs.
* Empathy to relate to customers and provide personalized service.
* Excellent communication skills for conveying information, handling complaints, and resolving issues.
* Self-motivation to achieve sales targets.
The other qualities we value
* An interest in technology and a willingness to learn continuously.
What’s in it for you
* Competitive hourly rate of £11.81, with earning potential through our accreditation program.
* 23 days’ annual leave plus an additional day off for your birthday, with options to buy or sell leave.
* Excellent pension scheme, matching up to 10%.
* BUPA medical cover, healthcare plan, and life assurance.
* Family-friendly policies, including neonatal leave, 14-week paternity leave, and carers leave.
* Additional support, rewards, and tools to help you prioritize what matters.
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