Overview:
One of my local government clients is seeking a Business Support Officer to join the Finance team within the Resources department. This key position supports the Enforcement team, delivering a high-quality, customer-focused administrative service that plays a vital role in the effective collection of revenue for the Council.
Please note: Previous experience working within a local authority or public sector environment is essential for this role.
Key Responsibilities:
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Provide daily administrative support to Enforcement Agents and act as the first point of contact for all enquiries.
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Respond professionally to customer queries via post, phone, and email.
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Support the enforcement and recovery of debts in line with legislation, council policies, and procedures.
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Handle incoming payments, update customer accounts, process changes, and manage casework to resolution.
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Work closely with internal departments and external enforcement contractors.
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Trace absconded debtors and coordinate recovery actions for individuals with multiple debts.
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Refer customers to relevant debt support services (e.g. Citizens Advice, Money Advice).
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Maintain accurate records, ensure data quality, and adhere to data protection and audit requirements.
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Keep up to date with relevant laws, regulations, and procedures related to enforcement and debt recovery.
Person Specification:
Essential Qualifications and Knowledge:
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GCSEs in English and Maths (Grade C or above).
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In-depth understanding of debt recovery legislation including Council Tax, Business Rates, Housing Benefit Overpayments, Commercial Rent Recovery, and relevant court actions.
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Knowledge of welfare rights, equality policies, and customer service best practices.
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Experience within a local authority or council is essential.
Essential Experience:
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Proven track record in administrative roles within local government or a similar public sector setting.
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Experience supporting enforcement or revenue recovery teams.
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Competency in handling sensitive data, financial transactions, and IT systems (Microsoft Office essential).
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Ability to prioritise workloads, meet deadlines, and manage pressure in a fast-paced environment.
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Experience in dealing with challenging customers with professionalism and empathy