Visitor Service Assistant## Job IntroductionWe are Forestry England.We live and breathe forests.Job title – Visitor Service AssistantSalary- **£24,492 Pro rata*Contract type – PermanentHours – 22.2 hours (3 days) per week**Vacancy closes - 23:58, Sunday 19th October 2025Join us. Were foresters, professionals and experts. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment.Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. Were providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber.**What you’ll do…As a Visitor Service Assistant at Dalby Forest, you will play a key role in delivering a warm and friendly welcome to all visitors. Your responsibilities will include providing excellent customer service, assisting with retail sales, promoting and processing memberships, and maintaining high standards of housekeeping across visitor facilities.You will also conduct regular site inspections to ensure safety and cleanliness, operate the car park system efficiently, and support the smooth day-to-day running of the visitor centre.The role is part time, 22.2 hours/3 days per week with Saturday and Sunday being set working days.This role is ideal for someone with strong communication skills, a proactive attitude, and a passion for delivering a great visitor experience in a stunning natural setting.This role is 3 days per week on a set rotation, with shifts weighted towards weekends. The final rota will be shared at interview.Please see the job description below for more information and details about what we need from you.Where you’ll work…* Dalby Forest Visitor CentreBenefits…Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit* 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.* STaR is our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.* free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.* a commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.Read more about the benefits on the How to apply…You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form. You will be assessed on your experiences and behaviours at the interview. The being assessed at interview are – * Working together* Managing a quality service* Delivering at pace* Changing and improvingSuccessful candidates will undergo a criminal record check and the government check.If you require any reasonable adjustments, please email fcrecruitmentteam@forestryengland.uk.If youre planning to use AI to support your application, please ensure youve read our guidelinesRead more about our on the Nationality requirements…Read more about nationality requirements Working for the Civil Service…Forestry England is part of the. The Civil Service has a Disability Confident Scheme (DCS). This means candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview. We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy, and who meet the minimum requirements for the role. This role is also part of the and initiative. Within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English.Our recruitment process makes appointments based on fair and open competition and merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in in line with/according to these principles and you wish to make a complaint, please email: englandhr.services@forestryengland.uk.The following content displays a map of the jobs location.| OpenStreetMap contributors### Visitor Service Assistant* Salary £24,492* Frequency Annual* Job Reference forestryengland/TP/2894/386* Contract Type Permanent* Closing Date 19 October, 2025* Job Category Recreation* Business Unit Yorkshire* Location Dalby Forest, United Kingdom* Posted on 06 October, 2025
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