Bookkeeping & Office Operations roleLocation: Office-based – Gloucester (GL2, near Junction 12 of the M5)Hours: Monday to Friday - OFFICE BASEDEmployment Type: Full-time, PermanentSalary: £27,000–£30,000 per annum (DOE) + bonus depending on experienceIMPORTANT – PLEASE READApplications will only be considered if accompanied by a cover letter that:Explains why this role appeals to you; andConfirms you're understanding that this is a full-time, office-based role in Gloucester.About QuellaQuella is a small but growing British bike brand based just south of Gloucester, close to Junction 12 of the M5. Current turnover is approximately £750k and the business is expanding.We are a very small, friendly team where everyone mucks in to keep the business running smoothly. This is not a corporate environment it’s hands-on, commercial, and fast-moving. The right person will become a key part of the business.The RoleWe are looking for a Bookkeeping & Office Operations to take ownership of day-to-day bookkeeping while leading office operations, cashflow oversight, stock administration, and operational support.Around 14 hours per week will focus on bookkeeping, with the remainder of the role supporting the wider commercial and operational needs of the business. You will work closely with and occasionally step in to assist or deputise for, the General Manager.This is a hands-on, commercially focused role suited to someone who enjoys responsibility, variety, and being embedded in the day-to-day running of a growing business.Key ResponsibilitiesFinance & BookkeepingMaintain accurate bookkeeping using XeroProcess purchase and sales invoices, payments, and reconciliationsChase debtors and maintain up-to-date financial recordsAssist with VAT preparation and reportingMonitor cashflow, highlighting upcoming payments and expected revenueProvide financial insight and support to the General ManagerShopify, Stock & PurchasingInput and manage purchase orders in ShopifyMaintain stock control for bicycles and accessoriesMonitor inventory levels and flag stock or supply issuesAssist with purchasing and development of the accessories rangeSupport improvements to internal systems and operational processesOffice Administration & OperationsAssist and deputise for the General Manager when requiredPrepare and maintain documents, reports, and recordsSupport day-to-day operational needs of the businessHelp ensure the office runs smoothlyCustomer Service & After-SalesHandle customer enquiries via phone and emailManage complaints, returns, and after-sales queriesRespond to product-related questions in a professional, solution-focused mannerThe Right CandidateYou will be:Organised, reliable, and self-motivatedComfortable handling a varied workload and changing prioritiesInterested in the commercial operation of a small businessWilling to learn, take initiative, and grow with the companyConfident working independently in a small team environmentSkills & Experience:Strong working knowledge of Xero and bookkeeping principlesExperience with small-business accountsProficient in Excel and Microsoft OfficeShopify experience desirable, particularly around purchase orders and stockHigh attention to detail and good organisational skillsPackage & BenefitsSalary: £27,000–£30,000 per annum (DOE)Bonus schemeCasual dress codeCycle-to-work schemeFree on-site parkingFriendly, supportive working environmentThis role is office-based in Gloucester (GL2).