Job Description
Remedial Service Manager Scotland
PHS Compliance are seeking a highly motivated and experienced Remedial Service Manager in Scotland to lead our team of reactive remedial engineers. This is a pivotal role where youll ensure operational excellence, compliance with legislation, and delivery of high-quality service to our customers.
You will be responsible for supervising engineers, managing resources, and supporting customer contracts, while driving performance against key KPIs.
As a Remedial Service Manager, you will:
1. Oversee recruitment and resourcing in line with operational requirements.
2. Manage engineer activity on-site, ensuring productivity and SLA compliance.
3. Enforce Health & Safety regulations and create client-specific risk/method statements.
4. Promote safe driving standards and manage company vehicle usage.
5. Handle employee absence, holiday, and sick leave in line with policy.
6. Provide first-line technical support and guidance to engineers.
7. Conduct toolbox talks, one-to-ones, and probation reviews.
8. Carry out audits, inspections, and performance management processes.
9. Process timesheets, overtime, and travel claims accurately.
10. Build strong relationships with planning teams and coordinate out-of-hours support.
11. Maintain close collaboration with out-of-hours call facilities and manag...