A fantastic opportunity has arisen at the luxury 5-star Canary Riverside Plaza Hotel, the only independent 5? hotel in Canary Wharf. We are looking for a driven and professional Reception Supervisor to join our Front Office team and deliver exceptional service to our guests.
Our hotel features 142 spacious rooms and suites with stunning river and skyline views, Italian dining at Quadrato Restaurant, a stylish Bar & Lounge, and complimentary access to a world-class Health Club with pool, sauna, steam room and fitness facilities.
Benefits: Competitive pay based on experience
28 days holiday (incl. bank holidays)
Complimentary meals in The Cube
Uniform provided and laundered
Excellent training & career development (Flow Hospitality)
F&B discounts
Employee & Friends/Family room rates
Company pension (Aegon)
About the Role: As Reception Supervisor, you will support the Front Office Manager in ensuring an exceptional guest experience from arrival to departure. You will supervise the reception team, handle guest requests, manage check-ins/check-outs, respond to online reviews, and deliver concierge services to the highest standard.
What Were Looking For: Minimum 2 years experience in a 5? hotel as Senior Receptionist / Team Leader / Supervisor
Strong Front Office knowledge; Opera Cloud experience beneficial
Exceptional communication skills and attention to detail
Ability to multitask, remain calm under pressure, and deliver impeccable service
Full-time availability: 40 hours per week, 5 days out of 7
Key Duties: Supervising daily reception operations
Delivering personalised guest service and concierge support
Managing check-in/check-out procedures
Handling payments, bills, credit card queries & reports
Responding to TripAdvisor and online guest reviews
Preparing daily arrivals and room allocations
Upselling rooms and hotel services
Training and supporting reception team members
This is a fantastic opportunity to join a friendly, professional team at a leading 5? London hotel.
All applicants must have the right to work in the UK .
We do not offer sponsorship .
Two satisfactory references will be required.
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