Position
Bvlgari UK is looking for an experienced and enthusiastic Senior Client Advisor for our Selfridges Boutique specializing in jewelry and watches.
Fulltimeposition– Reporting toStoreManager
The Senior ClientAdvisor embodies the brand, serving as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevate the client experience.
Job responsibilities
DeliveranExceptionalSellingExperience
Assistallclients/prospectsentering the store, regardless of their needs (browsing, purchase, CARE, complaints) ensuring every interaction is handled with professionalism following brand Selling Experienceand leavingalastingpositiveimpression.
Keep client information up-to-date in the company’s CRMsystemand execute 1-to-1CRM initiatives, according to the received guidelines.
Addresscomplexclients’complaintswithdiplomacy; offer resolution strategies that uphold brand reputation while satisfying clients concerns.
Serve as proactiveliaisonbetween clients and local/central service departments.
AchieveandExceedSalesObjectivesand Targets
Actively work towards meeting or exceeding individual salestargetsas well as contributing to overall storeKPIs.
ProveKnowledgeofPoliciesandProcedures
Understand and stay updated on all trainingsand proceduresto provide flawless experience and personalized advice to clients.
Adherestrictlytoallcompany policiesregarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.
Profile
Soft skills
/ Client-centric
/ InterpersonalSavviness
/ ClientRelationshipDevelopment
/ Adaptability
/ Negotiation
/ Collaboration, being able to work inteam
/ BrandSensitivity
/ CulturalCuriosityand Sensitivity
/ Organizedand efficient
/ Detail-orientedwith the ability to manage multiple tasks simultaneously
/ Able to work in a fast-pacedand target-
orientedenvironment
Hard skills
/ SellingTechniques
/ Tech Savvy, including familiarity with CRM
systems
/ Knowledge of luxuryindustry
/ Fluent in English