Were looking for an experienced Housing Officer to deliver a high-quality, customer-focused housing and tenancy management service across a defined patch of approximately 350 properties. This is a varied, hands-on role covering income management, lettings, tenancy and estate management, with a strong focus on resident engagement and sustaining tenancies.
This is a great opportunity to join a supportive housing team on a minimum 2-month contract, offering hybrid working, a varied caseload, and the chance to make a real difference to local communities. Based in Dudley, youll manage your own patch with autonomy while being fully supported by an experienced wider team.
Key Responsibilities of a Housing Officer:
1. Manage a defined patch, delivering end-to-end tenancy management including new tenancies, successions, abandonments and tenancy sustainment
2. Deliver an effective lettings service, managing voids, allocations and pre-tenancy processes to achieve turnaround targets
3. Manage rent accounts and arrears, taking early preventative action, conducting home visits and progressing cases through to court where required
4. Resolve anti-social behaviour, nuisance and neighbour disputes in line with policy and agreed timescales
5. Act as a visible presence on estates, carrying out inspections and responding to environmental, safety and communal issues
6. Provide advice and si...