Overview
Tesco Newcastle Upon Tyne, England, United Kingdom
Customer Delivery Driver - Newcastle Upon Tyne Extra
Role: Customer Delivery Driver with Tesco, covering Newcastle Upon Tyne. This role involves driving and delivering customer orders, interacting with customers, and providing a high level of service.
Salary and Hours
Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week. If you’d like to work fewer hours (to a minimum of 12), we have opportunities for this too and would still love to hear from you.
Availability
The availability windows show the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility; if the times you’re available to work match closely but not exactly to the advertised times, we’d still love to hear from you.
Role Description
As the face of Tesco out on the road, we deliver all the way from Lands End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it’s about helping others and delivering great service, with a smile.
It’s hands on, physical and full of variety. No two shifts are ever the same and our customers look for help in all kinds of different ways. For most of the day you’ll feel like your own boss delivering to your customers, but there is always a team of Managers and colleagues back at base ready to support you when you need them.
Everyone is welcome at Tesco, whether you’re seeking flexibility, job stability or a change in career direction.
Responsibilities
* Delivering your part of our customer shopping trip by ensuring the van and trays are clean and tidy.
* Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as you see it.
* Ensuring trays are washed as part of the tray wash process.
* Loading the van as required and checking the van for roadworthiness.
* Talking to the customer about changes to their order, including substitutions, and offering refunds if necessary.
* Taking care of products/deliveries as if they were your own.
* Explaining substitutions to customers and ensuring no extra charge.
* Delivering during the customer’s time slot and calling ahead if arriving early.
* Calling the store/centre if running 30 minutes or more late.
Requirements
* Build relationships with colleagues to create team spirit and support customers.
* Be warm and welcoming in interactions with customers and colleagues; understand customer needs and express thanks.
* Respond quickly to changing customer needs and embrace change within the store.
* Be energetic and driven to deliver beyond expectations; balance home and work commitments.
* Share ideas with your Manager and colleagues on store improvements.
* A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
Benefits
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
* Request flexible working from day one.
* Colleague discounts (10% off and 15% at pay day weekends) with the Clubcard scheme.
* Access to wellbeing services and support for mind, body and life.
* Life cover and a pension with employer contributions.
* Uniform provided and policies to support you for life’s moments.
* Access to colleague networks for inclusion and support.
About Us
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day."
Diversity, equity and inclusion (DEI) means everyone feels represented and welcome at work. We welcome flexible working discussions during the application process.
We are committed to an accessible recruitment process and can provide support as needed. For more information, please refer to Tesco’s accessibility statements and information.
Please note: Tesco will only recruit individuals who have passed the school leaver’s age. We may close roles early depending on volume of applicants. For more information, visit www.tescoplc.com.
Seniority level
* Entry level
Employment type
* Temporary
Job function
* Management and Manufacturing
* Industries: Retail
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