When you join Co-op, you'll receive dedicated support to help grow your career and enjoy amazing benefits, including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you'll be part of a friendly team dedicated to helping our customers. Your responsibilities include leading the store team by coaching and supervising Customer Team Members, deputising for the Store Manager, delivering excellent customer service, and performing various store tasks such as re-stocking shelves and cleaning spillages.
At Co-op, we do things differently. For over 175 years, we've focused on fairness for our members and communities. As a colleague, you'll be supported in your physical, mental, and financial wellbeing, with policies to assist during significant life events such as bereavement, pregnancy loss, fertility treatments, and menopause.
What you'll do
* Provide friendly, welcoming, helpful, and thoughtful service, managing store challenges effectively.
* Develop your team's skills through coaching and training, fostering an inclusive environment where everyone's voice is valued.
* Ensure the store remains safe, legal, and fully operational.
* Manage diligence checks and stock accuracy to enhance the shopping experience.
* Support your store manager by deputising and handling HR processes.
* Lead the introduction of new products and services, encouraging team feedback.
* Build relationships and engage with the local community, supporting the delivery of the community plan.
What makes a successful team member?
* Ability to balance leading and supporting your team while being hands-on on the shop floor.
* Strong interpersonal skills to build positive relationships with customers and colleagues.
* Excellent organizational and problem-solving skills.
* A desire to learn, grow, and develop leadership abilities.
* Flexibility to work various shifts, including early mornings, afternoons, evenings, and weekends.
This role is dynamic and community-focused. You'll help customers find what they need, maintain store appearance, promote membership schemes, and build customer relationships—embodying the Co-op difference with a positive attitude.
Our culture
We believe smiling makes a difference. Our mission is to make a positive impact on communities, supporting local charities and causes, and contributing to community safety and education. Our stores help create spaces in neighborhoods, fostering a sense of purpose and wellbeing.
* Holidays starting from 36 days per year (including bank holidays).
* 30% discount on Co-op branded products.
* Pension with up to 10% employer contributions.
* Access to Wagestream for pay management.
* Support for physical, mental, and financial wellbeing.
* Varied shifts, including early mornings, afternoons, late evenings, and weekends.
* Full paid training and support for career development.
You can apply via your mobile device without needing a CV. Applicants must be 18 or over to authorize age-related sales.
Building an inclusive workplace
We aim to build diverse teams and inclusive environments. We welcome applications from everyone, including those requiring reasonable adjustments for disabilities. We are part of the Disability Confident scheme and ensure fair consideration for disabled candidates.
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