Overview
Traffic Clerk role at DX. You will be friendly, hard-working and enjoy a fast-paced environment. We are committed to providing our people with the technical and personal skills to progress their careers.
About Us
DX is a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland. We deliver important items with next-day or scheduled delivery services, including warehouse management and operation of customer-liveried vehicles. Our brand reflects our Delivered Exactly promise.
Role Summary
The Traffic Clerk provides administrative support for the traffic teams, ensuring the accurate flow of information throughout traffic and warehousing operations and escalating issues when they occur. The Traffic Clerk has extensive contact with external customers, answering queries and providing up-to-date delivery information.
Key Responsibilities
* Ensure all traffic and warehousing operations are undertaken in line with company operating procedures
* Support on-the-road management of the traffic operation through communication and guidance
* Ensure all required administrative tasks are completed in line with company requirements
* Deal with customer / driver enquiries in a polite and effective manner
* Ensure service level targets and KPIs are achieved by maximising fleet utilisation
* IT literate; with a high competence in Excel
* Deal with and escalate service complaints to ensure effective resolution for the customer and protect the company image and brand
* Knowledge of warehousing operations
Additional Information
It would be preferred that you have previous experience of working in traffic, warehousing or logistics operations and can demonstrate good local geographical knowledge.
Benefits
* Competitive Rates of Pay
* Holidays: 20 days increasing with length of service + bank holidays
* Long Service Recognition scheme
* Enhanced Maternity & Paternity
* Company Pension Scheme
* Life Assurance
* Employee Assistance programme including 24/7 Virtual GP
* DX Discounts Portal
* Excellent opportunities for career progression
We look forward to hearing from you!
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