Job Description
* Req#: Req0926618 Insurance Consultant | S1 | Contact Centre | Glasgow, United Kingdom
What You Will Be Doing
Join our community. We are recruiting for a permanent, site-based contract with a hybrid working pattern, working 35 hours a week with a basic salary of up to £30,778 (dependent upon experience).
At Santander, we’re driven by our purpose - to help people and businesses prosper. We assist our customers at critical moments and champion business growth sustainably. We aim to be a digital bank with a human touch, delivering outstanding customer experiences aligned with our values of Simple, Personal, and Fair.
An exciting opportunity has arisen for an Insurance Consultant within our Insurance & Protection Team in Glasgow, a centre of excellence for the bank.
You’ll handle inbound calls and arrange follow-up appointments, managing your diary personally. Building relationships and identifying opportunities to help protect our customers are key to quality conversations.
You’ll receive support and development to maintain your product and process knowledge while providing exceptional customer service. We strive to coach and develop you to your full potential, broadening your skills and supporting your career growth.
The Difference You Will Make
* Discussing insurance needs to deliver suitable products and services.
* Providing excellent customer service through inbound calls and follow-ups.
* Managing your diary and taking responsibility for your personal and professional development.
* Working within policies and guidelines, meeting regulatory expectations.
What You Will Bring
* Previous experience in a customer service environment.
* A customer-focused and positive approach to work.
It Would Also Be Nice If You Have
* Excellent communication skills.
* Great listening skills.
* Knowledge of Mortgages and Insurance.
* Knowledge of Microsoft Office packages.
Additional Information
This role offers the attractive option of hybrid working, combining remote and office-based work. Working hours are 35 hours across Monday to Friday, 9am to 8pm, and Saturday 9am to 4pm. Interviews will be conducted remotely via MS Teams.
Everyday Inclusion
At Santander, we foster a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain, and develop talented people through our values of Simple, Personal, and Fair.
How We’ll Reward You
In addition to your salary, we offer a range of benefits to tailor to your needs, including:
* A starting salary of £21,801 plus a £500 annual cash allowance.
* 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years, with options to purchase additional days.
* Discretionary performance-related annual bonus.
* Discounted healthcare benefits, including Bupa insurance, dental, and health assessments.
* Access to wellbeing apps and online classes via Gympass.
* 8% of salary contributed to your pension, with additional contributions based on your own, and options for cash alternatives.
* Charitable giving and community partnership support.
* Share plans to invest in Santander’s success.
* Online employee discount platform for retailers, entertainment, dining, and travel.
Right to Work in the UK
You must have the right to work in the UK to be employed by Santander. If you require a visa or work permit, this will not influence your application decision. However, if you lack the right to work or your visa application is unsuccessful, we will withdraw any offer made.
Next Steps
If interested, please apply. For assistance during the recruitment process, contact us at resourcing@santander.co.uk or call 0870 414 9080.
About the Company
We impact 140 million lives daily by innovating, sharing experiences, and adapting to challenges. As we reinvent ourselves for the digital age, even small actions have a significant impact — the Santander Effect.
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