Overview
As a Housekeeping Coordinator, you will be the main point of contact for the Housekeeping operation. You\'ll play a vital role in keeping everything running seamlessly behind the scenes, ensuring guests enjoy the highest standards of comfort during their stay.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. We believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Our purpose is to create impressions that will stay with you for a lifetime.
Responsibilities
* Respond promptly to guest requests and housekeeping-related enquiries
* Assign rooms and tasks to Room Attendants, ensuring daily priorities are met
* Dispatch information efficiently to the housekeeping team and other departments
* Communicate room status updates clearly with Front Office and other operational areas
* Support Housekeeping Management with daily coordination and administrative tasks
Qualifications
* Minimum 1-2 years\' experience as a Housekeeping Supervisor or in a related environment
* High level of attention to detail and strong organizational ability
* Solid computer skills and confidence with hotel operating systems (Opera experience is a plus)
* Excellent communication skills, with strong written and spoken English
* Previous customer service experience and ability to work effectively under pressure
* A hospitality spirit and genuine desire to deliver exceptional guest service
* Ability to multitask and prioritize in a fast-paced environment
* The Right to Work in the UK
Benefits
* £39,000.00 package including hotel service charge and salary
* 40-hour working week
* Excellent training and career development opportunities
* Up to 20 complimentary nights at any Four Seasons Hotels or Resorts around the world with years of service
* Free meals at Pepys while on duty, including fruits, coffee/tea, and fizzy drinks available throughout the day
* Up to 2 paid Wellness Days per year
* Holiday entitlement increases with length of service up to 33 days
* Free life insurance while on duty
* Bupa Dental and MediCash plan available
* Opportunities to build a successful global career
* Season Ticket Loan & Cycle to Work scheme
* Free dry cleaning
* Employee Experience: Annual themed employee party and various social, charitable, and sporting events
* Access to Wagestream - a salary advance benefit
* Employee Recognition Programmes
* ...and many more surprises to discover!
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