Overview
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes. An opportunity has arisen for a Call Handler to join the Admin Team supporting Phlebotomy Single Point of Access (SPoA). SPoA provides a referral and call management service to the Phlebotomy Service across Glasgow City. The SPoA is the first point of contact for all telephone calls and referrals (including electronic) into the Phlebotomy service, bringing staff into contact with a range of individuals, from health and social care professionals to patients and their carers/families.
The post is within a busy call centre environment, responsible for answering all calls as well as completing outbound calls, ensuring that all referrals are input into the electronic patient information system accurately and timely, the onward transmission of referrals and/or messages, triage of patients as appropriate and appointment booking for the Phlebotomy service.
Duration, Location and Working Pattern
This is a permanent post of 36 hours per week. The shift pattern is Monday to Friday, 08:30–16:30, with an early finish one day per week at 16:00. Based in one location at the Adelphi Centre in the Gorbals area of Glasgow.
Key Responsibilities
Under the general direction of the management of the Business Support Team, the post holder will be expected to undertake most or all of the following responsibilities.
Qualifications
* Good communication skills
* Excellent keyboard skills
* Ability to work well under pressure
* Adaptability
* Customer Care focused
* Good telephone skills
* Helpful and pleasant manner
* Excellent team working skills
* Previous experience of call centre or similar work desirable
Benefits
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e‑learning and classroom‑based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
EEO Statement
NHSGGC encourages applications from all sections of the community and is committed to promoting equality, diversity and inclusion. We also welcome applications from within the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process. We recognise the importance of work‑life balance and are committed to offering a range of flexible working options where service needs allow.
#J-18808-Ljbffr