Call Coordinator – Part Time (22.5 or 30 hours per week) £24600(FTE)
Hours and days negotiable however Friday all day is essential
We are recruiting on behalf of our key client based in Dewsbury who are looking for a Call Coordinator to join their dedicated team on a permanent basis.
This role is crucial in providing first-class support and guidance to individuals seeking information and assistance. The ideal candidate will be the first point of contact, ensuring that all inquiries are handled with the utmost professionalism and care.
Some of the key duties with the role include:
* Manage a diverse range of calls, emails, and requests, adhering to organisational procedures and maintaining high standards.
* Inform callers about the full range of local services offered, providing low-level advocacy support and guiding them to relevant resources.
* Process referrals into services according to organisational procedures and specified timelines.
* Establish and maintain strong working relationships with various internal and external contacts.
* Engage in team meetings, supervision, and training as required.
* Support projects and services by undertaking short-term or one-off tasks, including research.
Ideally my client is looking for individuals who have handled high volumes of calls preferably within a support organisation. Th...