Head of Aftersales
Location: Hinckley, Leicestershire
Salary: £50,000 per annum
Benefits: Performance-related bonus, company car
Role Overview
We are seeking an experienced and driven Head of Aftersales to lead our Customer Service, Warranty, and Aftersales Operations at our head office in Hinckley. This pivotal role offers the opportunity to shape the future of our aftersales services and enhance the customer experience across our operations.
Key Responsibilities
* Leadership & Strategy: Lead and manage the Aftersales function, ensuring alignment with company objectives and delivering exceptional customer service.
* Operational Excellence: Oversee warranty spend, identifying opportunities for cost control and efficiency improvements.
* Process Improvement: Drive operational improvements and streamline aftersales processes to enhance service delivery.
* Cross-Department Collaboration: Work closely with other departments to ensure a seamless customer experience throughout the ownership journey.
Candidate Profile
1. Proven Leadership: Demonstrated experience in leading aftersales teams within the automotive sector.
2. Expertise in Warranty Management: