Who We Are
CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.
CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.
Role Overview
We are looking for a senior resident engineer to join us to provide troubleshooting and remediation of onsite hardware for an HPC (High Performance Computing) system for a prestigious UK customer located in the Exeter area.
As a senior engineer, you will be working as part of a dedicated team to deliver reactive support, ensuring compliance with the SLAs (Service Level Agreement) associated with the contract.
All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful candidate to provide the level of support required.
The tasks will include (but not limited to):
* Carry out advanced troubleshooting and analysis of failed HPC system components.
* Produce accurate documented remediation action plans and technical records.
* Work as part of a dedicated team to deliver support on advanced HPC hardware and software technologies.
* Maintain meticulous records of planned maintenance actions and outcomes within case management systems.
* Ensure compliance with customer rules for change management controls.
* Provide a professional and positive approach to the customer in the execution of all duties.
* Follow technical escalation procedures to ensure critical issues receive maximum focus
Required skills and attributes
* Educated to degree level, or equivalent, in a computer science or related discipline with a minimum of 3 years of experience in IT maintenance and support.
* An in-depth working knowledge of Linux and experience of hardware repairs are mandatory requirements.
* Previous System Administration and / or software troubleshooting experience would be an advantage.
* Possess an analytical approach to problem solving and be fully committed to drive issues to conclusion.
* Excellent communication skills, both written and verbal are required.
* The candidate should be flexible and be able to travel when required.
* Successful candidate attributes:
* High competency with server operation and maintenance.
* Confident, collaborative working stye with exceptional customer service skills and ability to communicate effectively at all levels.
* Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines.
* Proactive approach to work activities & support of colleagues.
* Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.
* Knowledge of Datacentre environments and infrastructure.
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At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.