Overview
Join our team at M&S as a Customer Assistant in our café, where you\u2019ll become a champion of our delightful food and drink offerings, offers, and services. We\u2019re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
Work Pattern
* Week 1; Sunday, Tuesday, Wednesday, Thursday, Friday - 10:00-18:00
* Week 2; Monday, Tuesday, Wednesday, Thursday, Saturday - 10:00-18:00
You\u2019ll be a brand ambassador who\u2019s ready to recommend and promote our delicious café menu. Through remarkable service you\u2019ll make sure our customers feel truly valued every time they shop with us.
Responsibilities
* Being digitally confident is essential. You\u2019ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
* Efficiency and effectiveness are key aspects of your role ensuring that our customers don\u2019t wait while maintaining high standards in food safety and hygiene consistently. You\u2019ll be ready to roll your sleeves up, work hard and go above and beyond every day.
* Being a team player is crucial. You\u2019ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
* Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Key Accountabilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* We\u2019ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to and acts upon feedback, asking for this regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Everyone\u2019s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\u2019s why we\u2019re revolutionising how we work and offering our most exciting opportunities yet. There\u2019s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Retail
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