The Mercury Business Advisor plays a key role in advising and supporting our client-serving engagement teams by making the best use of our financial system, Mercury, and its processes to effectively manage their projects with EY’s external clients. Responsibilities include:
* Proactive outreach to engagement teams to address financial risks identified through exception reporting, fostering a culture of financial awareness and accountability.
* Providing financial advisory support to engagement teams.
This is an exciting, fast-paced role that contributes to profitable growth and career development within EY. You will also embody the EY culture and reputation.
Your key responsibilities
* Engage with client teams based on report analysis, ensuring queries are resolved to mitigate financial risk.
* Facilitate training on Mercury and financial best practices.
* Share knowledge and support team members across borders and service lines, leveraging best practices.
* Provide financial advisory support via phone or online chat, review pricing and engagement budgets, explain financial impacts, and support billing and engagement setup queries.
Analytic and Decision-Making Responsibilities
* Make decisions to ensure timely and accurate responses to client queries, escalating when necessary.
* Manage interactions with clients, leveraging soft skills and a global mindset.
* Prepare for client discussions by leveraging system and finance expertise, prioritizing topics, and consulting with experts as needed.
Skills and attributes for success
* Professional approach with empathy and client perspective.
* Problem-solving and credible solution provision.
* Ability to challenge appropriately.
* Strong analytical, numeracy, and attention to detail skills.
* Excellent time management and ability to handle multiple priorities.
* Proactive learning, knowledge sharing, and translating technical jargon into business terms.
* Effective listening, judgment, and escalation when needed.
* Excellent communication skills for delivering presentations and training.
* Ability to communicate challenging messages professionally.
* Change advocacy skills.
Minimum qualifications
* At least two years of experience in a client-driven professional environment in a financial or business role.
* Proven stakeholder management and client service skills.
* Experience working remotely with customers.
* Ability to work in a fast-paced, high-activity environment.
* Strong IT skills: Word, Excel, Outlook, PowerPoint, SharePoint.
* Adaptability, innovation, confidence, and quick decision-making skills.
What we offer
* Continuous learning to develop your skills.
* Success on your terms with tools and flexibility.
* Transformative leadership through coaching and insights.
* A diverse and inclusive culture that embraces individuality and empowers voices.
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