Job Summary
Customer Experience Advisor based out of Yeovil Branch, working 35 hours per week on a rota basis Monday to Saturday between 8am and 6pm. 12‑month fixed‑term contract.
Key Responsibilities
* Act as the first point of contact for customers in branch or over the phone.
* Assist with day‑to‑day transactions, queries and servicing.
* Answer customer calls into our contact centre.
* Build relationships and find solutions.
* Develop knowledge of services and products to better serve customers.
* Identify new ways to improve the customer experience.
Qualifications & Experience
* Proven ability to deliver outstanding customer service in face‑to‑face or telephony environments (Required).
* Effective communication skills to truly understand customer needs (Required).
* Real desire to go above and beyond for customers (Preferred).
* Effective team‑working skills with a flexible, can‑do approach (Preferred).
* Openness to a broad range of activities even if outside standard expectations (Preferred).
* Ability to grow, adapt and change to accommodate business needs and priorities (Preferred).
Benefits
Salary range: £25,000.00 – £31,579.00 per annum, based on a standard 35‑hour week. Actual salary depends on skills, experience, qualifications and location.
* £500 annual cash allowance for our benefits.
* 25 days’ holiday plus bank holidays, increasing to 26 after 5 years of service, with option to purchase up to 5 contractual days per year.
* Voluntary healthcare benefits at discounted rates, including medical, dental and health assessments.
* Pension contribution: 8% of salary automatically, up to 12.5% if you contribute, with option to take part of contribution in cash.
* Protection benefits: company‑funded death‑in‑service, income protection insurance, and discounted rates for additional life assurance and critical illness cover.
* Share plans to share in Santander’s success.
* Employee access to branch product discounts and offers.
* Competitive rewards based on impact.
* Well‑being support with partners across physical, mental, social and financial pillars.
* Support for life stages such as menopause, pregnancy, parenthood, and more.
* Volunteer opportunities to give back to communities.
* Global growth opportunities for career development.
Equal Opportunity
At Santander, we’re proud to be an inclusive organisation providing equal opportunities for everyone regardless of age, gender, disability, civil status, race, religion or sexual orientation.
Right to Work in the UK
All candidates must have the right to work in the UK to commence employment with Santander.
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