Overview
* Immediate start
* Established business
About Our Client
The employer is a well-regarded organisation in the business services sector, known for its commitment to quality and operational excellence. As a small-sized company, they offer a focused and collaborative work environment.
Job Description
* Respond to customer queries via email, phone, and other communication channels promptly.
* Handle complaints with professionalism and escalate issues where necessary.
* Maintain accurate customer records and update databases as required.
* Provide detailed information about products or services to customers.
* Collaborate with internal teams to resolve customer concerns efficiently.
* Assist with administrative tasks related to customer service operations.
* Contribute to improving customer satisfaction by suggesting process enhancements.
* Ensure compliance with company policies and procedures during all interactions.
The Successful Applicant
A successful temporary customer service representative should have:
* Previous experience in a customer-facing role, ideally within the business services industry.
* Strong communication and problem-solving skills.
* Proficiency in using customer service software and databases.
* An organised approach with attention to detail.
* The ability to work effectively in a fast-paced environment in Croydon.
* A positive attitude and a commitment to providing excellent service.
What's on Offer
* Temporary contract offering flexibility in work hours.
* Opportunities to gain experience in the business services sector.
* A collaborative and supportive working environment in Croydon.
* Potential for future opportunities within the organisation based on performance.
If you are ready to bring your customer service skills to this temporary opportunity, we encourage you to apply today!
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