Operations Manager - Complex Care £60,000 per annum Southwest based Role Purpose The Operations Manager will provide strategic leadership and operational direction across a designated region, ensuring high standards of care, regulatory compliance, and sustainable business growth. This role carries accountability for financial performance, quality outcomes, business development, and overall operational success. A central focus will be on driving growth, embedding values-led leadership, and ensuring person-centred, high-quality care delivery. Key Responsibilities Strategic Leadership & Business Development * Shape and deliver the regional business strategy in line with wider organisational goals * Identify and develop opportunities for growth through tenders, acquisitions, and new service openings. * Lead negotiations for major care contracts with local authorities, NHS bodies, and private clients. * Cultivate and maintain strong relationships with commissioners, regulators, and other key stakeholders. * Stay ahead of market trends, competitor activity, and sector developments to inform strategy. Financial & Operational Performance * Hold full P&L responsibility for the region, ensuring achievement of revenue, EBITDA, and margin targets. * Lead on budget setting, forecasting, and financial monitoring, implementing corrective actions as needed. * Oversee day-to-day operational delivery across multiple sites, ensuring efficiency and effectiveness. * Drive continuous improvement and operational excellence across services. Quality, Compliance & Governance * Act as the strategic lead for quality and compliance, ensuring services are inspection-ready at all times. * Serve as the key contact with regulatory bodies for the region. * Implement and monitor robust governance frameworks covering safeguarding, health and safety, and risk management. * Analyse quality data and KPIs to identify risks and opportunities for improvement. * Lead investigations and responses to incidents, complaints, and safeguarding concerns. People & Culture Leadership * Provide inspirational leadership to a large, diverse team, creating a culture of accountability and high performance. * Mentor and develop managers, ensuring they have the tools and support needed to succeed. * Promote planning and leadership development across the region. * Embed a culture of respect, dignity, and person-centred care in every service. Skills & Experience * Extensive senior management experience (minimum 5 years) in a regional or multi-site leadership role within health and social care. * Proven track record of managing complex P&L portfolios and meeting financial targets. * Experience in leading operations and driving growth through acquisitions, tenders, or new service developments. * In-depth understanding of CQC regulations with demonstrable success in achieving “Good” or “Outstanding” outcomes. * Strong background in strategic planning, contract negotiation, and stakeholder engagement. * Excellent financial literacy with the ability to analyse complex financial and performance data. * Exceptional leadership, influencing, and communication skills at all levels. * Experienced in driving organisational change and managing transformation programmes. * Exposure to mergers, acquisitions, or integration work. * Credibility and gravitas to represent the organisation at senior forums. Education & Qualifications Degree in Business Administration, Leadership, or related field. Professional qualification in health and social care leadership Experience across different care settings, but ideally some exposure to complex needs Strong IT proficiency Commitment to personal and professional development through training and learning