Job Description:
Responsibilities
Leads Operations Excellence:
* Oversees and manages all areas of German Doner Kebab Restaurant
* Ensures guest service exceeds company standards and maintains high guest satisfaction
* Responds efficiently to guest complaints and takes appropriate action
* Enforces high quality of products served
* Organizes and supervises shifts for team and guest satisfaction
* Trains and develops team through organized training and feedback
* Appraises team performance and provides feedback
* Manages stock, forecasts requirements, and minimizes wastage
* Ensures compliance with food safety and health & safety regulations
* Controls costs and minimizes waste for maximum profitability
* Promotes and publicizes the GDK brand
* Nurtures a positive working environment
* Monitors operations and initiates corrective actions
* Acts as duty manager on rotation
* Leads financial areas including sales, costs, and profits
* Analyzes and plans sales and profitability
* Organizes marketing activities
* Prepares operational reports
* Develops plans for sales, profit, and staff development
* Sets and manages budgets
* Coordinates restaurant operations during shifts
* Manages team welfare and adherence to standards
* Handles guest interactions and reservations
* Supervises kitchen, dining, and counter shifts
* Maintains quality, hygiene, and safety standards
* Manages stock levels and supplies
* Prepares cash drawers and petty cash
* Supports restaurant operations as needed
* Encourages teamwork and positive environment
* Completes shift reports and attends training
* Performs other duties as required
* Ensures restaurant security
* Coordinates stock deliveries and maintains records
* Collaborates with franchisees on accounts and deliveries
* Administers stock control and budgets
* Monitors stock storage and ordering
* Ensures excellent customer service
* Monitors staff training and performance reviews
* Maintains high food quality standards
* Supports staff during peak times
* Maintains staff grooming and legal compliance
* Ensures food safety standards are met
* Maintains equipment and preventative maintenance
Business Relationships
* Team members and Supervisors
* Store Management Team
* GDK personnel
* Store Franchisee
Qualifications
A qualified candidate should have excellent communication skills and a team-oriented attitude. Desired qualities include:
* Proven experience as a Restaurant Manager
* Experience in customer service management
* Extensive food knowledge
* Proficiency in English
* Computer literacy and familiarity with management software
* Strong leadership and motivational skills
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