Due to continued growth and to accommodate the high level of client demand, we are looking for a full‑time Family Paralegal to join our team at either our Northwich or Sandbach office in Cheshire.
This is an excellent opportunity for a law student or someone with a genuine passion for family law who wants to gain practical experience in a supportive and professional environment.
You will work closely with experienced solicitors on a variety of family law matters and help us in delivering exceptional service to our clients.
We are looking for someone who is enthusiastic, organised, and committed to developing their legal career with Poole Alcock Solicitors.
If you are ready to take the next step and be part of a growing team, we would love to hear from you. Apply today and start your journey with us.
Responsibilities
* Information management
* Organised with good time management
* Attention to detail and accuracy
* Skilled in the use of IT
* Ability to follow instructions
* Self‑motivation
* Good use of initiative
* Ability to work to deadlines and under pressure
* Verbal and written communication
* Ability to handle complex information
* Ability to communicate with all kinds of clients
Experience
Key Accountabilities
Customer Service Focus
* To communicate with clients and potential clients in a positive, professional and friendly manner
* To project a positive and professional image, including personal presentation
* To ensure that all client queries are handled efficiently and that information provided to them, and any involved third parties, is accurate and timely.
Handing inbound telephone calls
* To ensure that calls (internal and external) are answered promptly (preferably within three rings) and professionally
* To answer inbound telephone calls, assisting the caller and promptly directing them to another member of the team if appropriate
* To co‑ordinate a high volume of calls during peak periods, prioritising work and situations.
Information management
* To take messages where necessary and direct these to an appropriate member of staff in a timely manner
* To pass on messages to clients and third parties where appropriate
* To provide accurate information to clients and third parties
* To respect the sensitive and confidential information disclosed by clients
Staff awareness
* To maintain good working relationships with colleagues
* To provide cover for colleagues where appropriate (including colleagues from different teams/office locations)
* To ensure the proper handover of work to colleagues covering you during periods of leave/absence
Administration & Case Management
* To provide general administrative support to colleagues where needed
* To prepare correspondence and documents where appropriate
* To ensure that the relevant case management systems used are updated promptly and accurately
* To ensure that client files, both paper and electronic, are organised and stored correctly and securely
* Ensure that files are kept out of public view (i.e. not left in reception or other client areas) and that window blinds are closed during office closing so that client files are not on view
Benefits include:
Additional leave
Enhanced maternity leave
Company Pension Contribution
Health Care Cash Plan
How to apply
If you would like to apply for the above role, please submit your CV together with our application forms and separable monitoring form by clicking the buttons below.
Once complete there are three ways to apply:
Via our Contact Form
Please complete the below contact form and upload your CV, application form and separable monitoring form.
By email
Please email your CV, application form and separable monitoring form to careers@poolealcock.co.uk.
Upload your Separable Monitoring Form Click here to upload
Upload your Application Form Click here to upload
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