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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
COE acquisition has the exciting goal to deliver scalable and impactful technology enhancements across international markets. This new role would be a key part of the opportunity, working across the Lead 5 markets (Canada, Mexico, Japan, Australia & the UK) together with the next 4 markets with incremental investment to increase acquisition.
Requiring someone with a supreme focus on collaboration, while being output orientated. Experience working with EDDS, technology, markets and central teams, with a focus on the application experience for customers and small businesses.
Key Responsibilities
* Supporting the development and implementation of innovative strategies to attract Prospective Cardmembers and improve the efficiency of onboarding experience
* Contribute insights on how we can prioritise IIS portfolio objectives through lower funnel investments
* Track scalable opportunities to drive continued Card acquisition, billings and revenue growth
* Build strong relationships with local & central colleagues to track and deliver on the roadmap for acquisition capabilities
* Partnering effectively with other BUs (including Analytics, Finance, Risk, EDDS and New Accounts) to ensure alignment and deliver features to improve lower funnel decisioning efficiency
* Maintaining market awareness of both competitors experiences and technological advances in key friction points in onboarding (e.g., digital KYC, AML, etc)
Required Qualifications
* Knowledge of American Express Cards products, services, and benefits, and/or understanding of the Financial Services Industry
* Strong Marketing experience (4+ years), including digital capability and/or agile development & journey optimisation experience
* Understanding of digital experiences, New Accounts processes, UW and decisioning protocols
* Experience in managing multiple stakeholder relationships, across geographies
* Strong communication skills, including presentation and confidence in presenting to senior leaders
* Understanding of core metrics through our core Prospect conversion journeys and ability to use core data sets and tools to analyse trends
* Basic P&L acumen to understand and assess business investment decisions and make recommendations on technical investments
Preferred Skills
* Safe agile familiarity. Certification is a plus.
* Familiarity with key digital measurement tools- Adobe, nVision, & Content Square and operational tools- JIRA, RALLY, etc.
* Familiarity with different platforms in Amex – EAPP, Go2, Loyalty, RDE2, etc.
* Familiarity of working with digital products and tech delivery teams (incl. understanding of Product Delivery Roadmap)
* Curiosity for digital trends and experiences, including interest in digital identification tools, companies, etc.
* Experience in forecasting, modelling or assessing digital capabilities and tools
* Knowledge of AXP tech investment (BID) process, or experience working with LPM
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Benefits
* Support for financial‑well‑being and retirement
* Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* Generous paid parental leave policies (depending on your location)
* Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
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