About The Role
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Highways, were supporting the safe transportation and movement of people across the UK.
We dont just build roads and bridges- were building a better future, creating lasting social value that gives back to the communities in which we work.
Youll be joining our Highways maintenance team, as the UKs number one highway maintenance contractor, our teams use the latest innovations to create effective solutions. We offer a range of services including planned and reactive maintenance and highway improvement schemes.
Want to come and be a part of it?
What will you be doing? Handle public and stakeholder enquiries and complaints in line with Suffolk County Councils policy.
Support the Communications Manager with social value, communication projects, and internal/external campaigns.
Monitor customer feedback to identify trends and drive improvements.
Assist operational teams with effective communication of work programmes.
Deliver and improve stakeholder and communication plans for the Suffolk Highways Contract.
Implement M Groups Every Customer Counts toolkit to enhance customer service and perception.
What youll bring Proven experience in public-facing roles with strong complaint resolution skills.
Effective influencer with excellent verbal and written communication.
Skilled in delivering action plans and improvement programmes.
Confident engaging with Councillors and the public; passionate about customer service.
Forward-thinking, innovative, and able to plan ahead with practical, resilient ideas.
Knowledge of highway maintenance desirable.
Whats in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme
In addition, this role offers; Flexible working hours between 15 -25 per week
25 days annual leave plus bank holidays / Pro rata on weekly hours
Recommend a friend get rewarded for introducing people to us!
Holiday purchase scheme
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet
Were open and seek new and better ways of exceeding expectations
Were together and as one team; the whole is greater than the sum of the parts
Were ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
Its an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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