Visitor Services Team Leader – Belfast Zoo Location: Antrim Road, Belfast BT36 7PN ⏰ Hours: 37 per week (rotational, includes weekends/public holidays) PAYE: £15.82 Role Overview You will supervise the front-of-house operations at Belfast Zoo, ensuring a high-quality, customer-focused visitor experience. This includes overseeing the shop, admissions, reception, bookings and leading a small team delivering excellent customer service. Key Responsibilities Supervise, train and support front-of-house staff. Manage admissions, reception, shop and customer bookings. Handle cash, reconcile takings, manage petty cash and prepare lodgements. Oversee stock control, merchandising, purchasing and stock checks for the shop. Provide visitor information via phone, email and in person. ⭐ Deal with frontline complaints professionally and in line with council policies. Maintain cleanliness standards, carry out H&S checks and assist in emergency procedures. Produce basic admin work including data entry, reports and updating information boards. ✔️ Essential Experience (1 year) Retail work including cash handling, reconciliation, stock control, merchandising. Supervising staff in a customer-facing environment. Ensuring compliance with health & safety and maintaining clean/public areas.