* Suffolk County Council
* Address: Beacon House, Ipswich, IP1 5PB - Community based
* Salary: £28,598 per annum (pro rata for part time)
* Hours: 37 hours per week, flexible working options available
* Contract: Permanent
As a modern, flexible and effective organisation, we're driven to make a positive difference to the environment, the communities we serve and the careers of our people. That's why, when you join us as a Financial Assessment Support Officer in the Financial Assessment Support Team, you'll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.
Reimagine the possibilities.
Your role and responsibilities
In this role, you will support adults who need help providing the financial information required to determine their contribution toward care charges. You will assist people who may struggle to manage the process independently and who have no one else to support them.
You will be responsible for:
* Communicating with adults and their carers by phone, at surgeries, and occasionally through home or care‑home visits, ensuring a supportive, person‑centred approach at all times.
* Helping adults and carers complete financial assessments, offering clear guidance to support their understanding of the care‑charging process.
* Providing advice and practical support on welfare benefits and grants, explaining entitlements, guiding people through claims, and assisting with applications where required.
* Working closely with the Adult Social Care Personal Finance Team to ensure the needs of adults whose finances we manage are accurately understood and appropriately met.
You will need
* a genuine enthusiasm for working with people and the ability to communicate clearly, confidently and with empathy.
* a flexible, adaptable approach, ready to respond to the changing needs of the service.
* an interest in learning about the welfare benefits system - previous knowledge is desirable but not essential, as full training will be provided.
You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
The team
Our team works within Suffolk County Council's hybrid model, with colleagues spending two days each week working outside of their homes. Every four weeks, we come together for a dedicated team day at our Ipswich office. These in‑person sessions give us valuable time to share best practice, learn from one another's experiences, and collaborate closely with colleagues across the wider Financial Inclusion and Advice Service and Adult Social Care.
A central focus of our work is income maximisation - ensuring that adults in Suffolk are receiving all the benefits and financial support they are entitled to. The team is committed to delivering high‑quality, person‑centred advice and assistance, helping people to navigate complex systems with confidence and clarity
Empowering Everyone
We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
For more information
Please contact Sarah Nivison for a casual conversation. You can reach them by calling or emailing
How to apply
Step 1 - Read the Job and Person Profile (Word).
Step 2 - Click 'Apply Now' to start your online application.
Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
1. Please describe a time when you supported someone to maximise their income or access financial support. What steps did you take, and what was the outcome?
2. Please provide an example of when you had to maintain accurate records or report financial information. How did you manage this and what tools or methods did you use?
3. Tell us about a time you worked sensitively with adults, older people, or carers in their home or another setting. How did you adapt your communication or approach to meet their needs?
Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at or
You can find examples of possible adjustments on our Reasonable Adjustment pages. If you're invited to the next stage, you'll have another chance to request adjustments.
Closing date: 11.30pm, 1 March 2026.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you'll enjoy:
* up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
* membership of a competitive Local Government Pension Scheme (LGPS)
* travel, lifestyle, health and wellbeing benefits
* performance-related annual pay progression, in addition to an annual cost-of-living pay increase
* training and encouragement to expand your knowledge
* a variety of career development opportunities across our organisation
* diverse and active staff networks
* flexible working options, with the right to request flexible working from your first day
Plus lots more
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website ).