Are you someone with experience in translating strategic objectives into operational capabilities?
Do you have a proven track record of delivering against key targets and customer service standards?
Can you lead large-scale and complex testing operations?
If so, we’d love to hear from you!
The Operations Manager is a key role in the DVSA Senior Leadership Team, responsible for the national delivery of operational services to meet customer expectations.
Joining our department offers many benefits, including:
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to 30 days), plus 8 bank holidays and a privilege day for the King’s birthday.
* Flexible working options to promote work-life balance.
Learn more about working at the Driver and Vehicle Standards Agency - Department for Transport Careers.
The post holder will lead operational delivery teams of 250-300 staff through supporting managers. They will ensure consistent, high-quality service delivery, value for money, and operational efficiency, with a direct impact on road safety outcomes.
Responsibilities include developing and maintaining effective operational processes, managing performance, and fostering talent development. The role also involves collaborating with the Policy & Service Heads to support business improvements and ensuring compliance with quality standards.
Your key responsibilities will include:
* Providing leadership, influence, and guidance to staff to support objectives, establishing a clear vision, and maintaining integrity and reputation.
* Leading vehicle testing operations across a network, ensuring quality and consistency.
* Ensuring network performance against standards, quality, and business targets.
* Maintaining effective communication and engagement with staff and management.
* Developing operational plans to deliver high-quality, cost-effective services.
* Driving improvements based on QA and audits, promoting best practices and continuous improvement.
* Collaborating with strategic partners to develop business plans and respond to changing priorities.
* Acting as a liaison for specific services, providing operational expertise and improvements.
* Coordinating with internal departments to meet customer needs and ensure clear communication.
We value strong leadership and will support our leaders' development to create teams that excel and serve the public effectively.
For more details, please review the role profile. Note that not all elements may be assessed during recruitment; this advert specifies the assessment criteria.
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