Job Description
Location: The post holder will work from Citizens Advice Brighton and Hove (CABH) offices in Hove Town Hall, with the option of some remote working
Qualifications: Experienced adviser trained to case supervisor level.
Citizens Advice Brighton & Hove is seeking a committed Advice Supervisor to support the delivery of high-quality, client-centred advice across our services.
This is a floating supervisory role, working flexibly between supervising advice sessions, supporting paid and volunteer advisers and caseworkers, and undertaking case checking and quality assurance activity.
The post holder will play a key role in ensuring advice is accurate, well-recorded and compliant with Citizens Advice quality standards, while supporting advisers to develop their confidence, competence and professional judgement.
You will have experience delivering advice in a Citizens Advice or comparable advice service, and confidence in supporting others to deliver safe, high-quality advice. You may already supervise advisers or caseworkers, or have strong case checking and quality assurance experience and be ready to take on a broader supervisory role.
You will be comfortable giving constructive feedback, identifying risk, and adapting your approach to support advisers with different levels of experience. You will a...