Customer Support Executive – Energy & Sustainability Sector
Location: Guildford or Leamington Spa (Hybrid)
Salary: £30,000 + benefits
Type: Full-time | Permanent
We are recruiting on behalf of a growing UK-based energy and sustainability consultancy that helps organisations reduce costs, lower carbon emissions, and make smarter strategic energy decisions.
Their mission is ambitious: to help customers save billions in energy spend while delivering meaningful carbon reduction this decade. By combining expert insight, technology, and data-led decision making, they enable business leaders to turn sustainability ambitions into measurable outcomes.
As part of their continued growth, they are now seeking a Customer Support Executive to join their operations team.
The Role
This position plays a key role in delivering high-quality support across the full customer lifecycle. You will manage customer accounts from onboarding through ongoing service delivery, ensuring issues are resolved efficiently and professionally.
Responsibilities include:
Managing customer portfolios across the lifecycle (excluding sales activity)
Onboarding customers into internal platforms and preparing accounts for tendering
Coordinating industry processes such as Change of Tenancy
Handling billing queries, objections, and contract terminations
Supporting meter installations/removals and third-party interactions (e.g. MOP/DCDA)
Maintaining accurate records and following operational processes
Taking ownership of customer issues and driving positive outcomes
This is a fast-paced environment suited to someone who enjoys problem-solving, working autonomously, and making a real impact on customer experience.
About You
Our client is looking for someone who is:
Proactive, reliable, and adaptable in a dynamic environment
Passionate about delivering excellent customer service
Highly organised with strong time-management skills
A confident communicator able to handle complex or sensitive conversations
Detail-oriented with strong analytical thinking
Comfortable working independently and collaboratively with remote colleagues
Motivated to meet service targets and deadlines
Skills & Experience
Strong customer service background with a proactive approach
At least 2 years' experience within the utilities sector (supplier, broker, or consultancy)
Good understanding of utilities account processes
Strong Microsoft Office skills (Excel, Outlook, SharePoint)
CRM experience preferred (HubSpot advantageous but not essential)
Why Join?
You'll be joining a purpose-driven organisation operating at the intersection of energy, sustainability, and commercial performance — where your work directly supports businesses in reducing costs and environmental impact.