Job Description
Job Opportunity: Recordals Officer Tempoary
Salary: £13.90 per hour
Location: Hybrid (minimum 1 day per week in-office)
About the Role
We are currently seeking a detail-oriented and customer-focused Recordals Officer to join our team. In this role, you will be responsible for maintaining the integrity of the UK's Design and Trade Mark Registers by processing legal updates and changes submitted by internal and external stakeholders.
This is an excellent opportunity for someone with a strong administrative or legal background, excellent attention to detail, and a desire to contribute to the safeguarding of intellectual property rights in the UK.
Main Responsibilities
1. Examine newly filed Trade Mark and Design recordal forms along with their supporting legal documentation to ensure compliance with the relevant legislation (Trade Marks Act and Rules / Registered Designs Act and Rules).
2. Update the Design and Trade Mark registers accurately based on submitted documentation, or raise any deficiencies with customers in a clear and professional manner via letter, email, or telephone.
3. Communicate decisions effectively, providing clear explanations both verbally and in writing. Handle irregularities or incomplete information proactively.
4. Provide Customer Support by promptly answering incoming calls and offering practical, clear advice. Log interactions and annotate case files where required.
5. Email Management by responding to messages in the shared Recordals Email Account within 24 hours, as part of a team rota.
6. Cross-team Support by assisting the wider Information Centre and other teams once fully trained, particularly in call and email handling.
Working Arrangements
7. You will be expected to attend the office at least one day per week (20% of your working hours).
8. There is flexibility in choosing your in-office day, but you may also be required to attend for training or business-critical work at short notice.
What We're Looking For
9. Proven experience in an administrative or legal processing role.
10. Excellent attention to detail and ability to interpret legal documentation.
11. Strong communication skills - both written and verbal.
12. Ability to manage multiple priorities and deliver high-quality customer service.
13. A proactive and collaborative approach to team working.
If you're interested in helping protect and administer some of the UK's most valuable intellectual property assets, we'd love to hear from you.