Assistant Store Manager – Cheltenham
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About The Role
Join our team to support the Store Manager in day‑to‑day operations and lead a small team, ensuring a high‑quality customer experience and sales performance.
What you’ll be doing
* Work jointly with the Store Manager, sharing responsibility for the day‑to‑day running of the store.
* Work up to 45 hours per week – extra time is paid or can be taken as time off in lieu.
* Lead by example, co‑managing a small team of 4–6 staff members.
* Motivate the team to deliver a great customer experience and achieve challenging sales targets.
* Offer honest advice, build strong rapport with customers, exceed expectations, and reassure them when they feel overwhelmed by choice.
What you’ll need – skills and experience
* Proven experience in a retail customer‑service or sales environment.
* Supervisory or junior‑management experience in a retail or field sales position, ideally in a hard‑goods environment.
* Practical experience or knowledge of some or all of our product range.
* Proven ability to sell some or all of our product range.
* Proven ability to deliver excellent customer service to all of our customers.
* Proven experience in achieving sales targets.
* Confident, enthusiastic team player.
* Personal skills include accuracy, numeracy, and basic computer literacy.
* High degree of self‑motivation and a can‑do attitude.
* Desire to succeed individually and as co‑leader of the team.
Benefits
* Staff discounts
* Healthcare cash plans
* A company pension scheme
* Life cover
* Access to the Retail Trust, our well‑being platform – a 24‑hour helpline for support services
* Discounts on hundreds of high‑street and online brands, including restaurants, holidays, and shopping
* Role‑specific training and development
* Proactive promotion of internal candidates
* Paid breaks
* Free tea & coffee
About The Company
Machine Mart is the UK’s leading specialist retailer of workshop power tools and equipment for the general public and trade customers. With stores nationwide and over 40 years in business, we are at the forefront of our sector and supporting continued growth. For further information on our company and product range, visit our website: www.machinemart.co.uk.
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