Company
Overview
Montcalm Collection is a portfolio of luxury hotels
in London, offering a seamless blend of the city’s rich heritage and
contemporary sophistication. Each hotel within the collection reflects its
unique location, providing guests with tailored experiences that highlight
London’s diverse attractions—from fine dining and wellness retreats to modern
British design and historic landmarks. The collection includes iconic
properties such as Montcalm Royal London House, located in the former
Royal Mail headquarters, and Montcalm Brewery, housed in the historic
Whitbread Brewery. Montcalm East, near Shoreditch, serves as a creative
hub, while Montcalm Mayfair, promises boutique five-star luxury in one
of London’s most prestigious neighbourhoods.
Beyond luxury accommodation, Montcalm Collection is
committed to creating holistic experiences that prioritise comfort, well-being,
and exceptional service. From the urban creativity of Montcalm East to
the tranquil escapes at Inhabit, Queen’s Gardens and Inhabit,
Southwick Street, the collection caters to a wide range of travellers
seeking refined elegance and modern convenience. With additional offerings like
Montcalm Townhouses and Park Grand Hotels, a stylish 4-star
boutique brand, The Montcalm Collection continues to set the benchmark for
premium hospitality in London.
ROLE OVERVIEW
The Groups, Meetings and Events
Manager is an integral role at Montcalm Hotels. The role is to take the
responsibility for converting business reactively by personal and consistent
sales service, resulting in the achievement of the hotel profit plan that maximizes
revenue by driving the sale of conference and events facility spaces and Guest
rooms. Coach, mentor, and lead your team with clear direction, sharing your
experience and focusing on their roles and responsibilities set to achieve the
business plan and associated targets and metrics.
KEY
RESPONSIBILIES
• To
aid and assist the Director of Groups and Events Sales to convert customer
enquiries into confirmed sales by completing proposals and follow up on
enquiries on a timely basis, conducting show rounds when appropriate and to
develop future and repeat business, contributing to the profitability of the
hotels.
• To
manage and develop the Groups, Meetings and Events team to develop successful
customer partnerships. In addition, to ensure a clean line of communication is
maintained with the operational team.
• To
ensure that all SOPs are adhered to for the department and to implement new
strategies and procedures for the department as appropriate.
• To
actively work as a member of the team, contributing to maximising revenue and
generating business.
• To
handle all customer enquiries with a professional telephone manner and
demonstrate high standards of customer service, and to respond to enquiries
within 24 hours.
• To
handle all administrative tasks in an efficient and timely manner.
•To
pro-actively identify customer needs and provide solutions to match and exceed
them.
•To
build strong working relationships with clients and develop an understanding of
their specific needs and requirements.
•To
actively convert enquiries into confirmed bookings, demonstrating confidence
through call control and upselling.
•Effective
diary management maximising yield and revenue per available meeting room and
bedroom whilst closely evaluating conversion statistics and lead in times.
•To
respond positively to Groups, Meetings and Events Sales opportunities and
identify new accounts and contacts to develop Groups, Meetings and Events sales
leads within the hotels.
•To
develop productive working relationships and on-going communication with all
departments increasing the development of business and the maximisation of
yield and space within the Hotel.
• To
create accurate written quotations and contracts for clients in line with
departmental standards.
• To
ensure accurate and up to date customer records in Opera S&C and sales
databases and that all best practices are followed and maintained.
•To
contribute to the development and fine-tuning of the systems in place within
the office and department.
• To
develop and maintain excellent product knowledge and use in delivering the
benefits of the product to the client.
• To
keep up to date with competitor services, installations, and any renovations,
as well as on-going promotions for Groups and Events using own initiative to
find out more information and communicate them to the rest of the team.
• To
review the payments pre, during and post event with the client, ensuring back
up is accurate daily and standards are being followed.
• To
be available to carry out a meet and greet with clients and carry out
constructive handovers between the client and the Operations Team both inside
and outside office hours.
• To
overview and work on the production of the bookings Function Sheets on a weekly
basis in conjunction with the Director of Groups and Events Sales and send to
all relevant staff members.
• To
attend the BEO meeting, forecast meeting and pipeline meetings on weekly basis.
• To
overview and supervise operations and logistics of Groups, Meetings and Events
and communicate accordingly with heads of departments.
• To
work and co-operate with others, taking part in departmental meetings, team
briefings and project work and support other team members and provide
assistance when necessary to ensure the hotel team collectively achieves its
goals.
• To
assist in additional projects and departmental tasks as and when required.
This
job description sets out the main responsibilities related to the role at
Montcalm Collection. It is not intended to be exhaustive, and duties may be
varied from time to time as required by management to meet the needs of the
business.
SKILLS
& QUALIFICATIONS
· To be sales-minded with the desire to achieve
excellent results by converting Groups, Meetings and Events business into
definite and repeat bookings.
·To be proactive and able to identify new
clients.
·To actively seize sales opportunities and be
able to quantify.
·To have a personal impact, taking
responsibility and using initiative to resolve situations.
·To approach tasks orderly, with tenacity and
determination, completing work to the required standard within the deadlines
agreed.
·To be motivated, committed and enthusiastic,
seizing opportunities to learn new skills or knowledge to improve personal
performance.
·To maintain high levels of professionalism in
dealings with customers.
·To be flexible, responding quickly and
positively to changing requirements from clients or management.
·To be able to work different hours or days
depending on groups and events operational requirements.
·To maintain team focus by showing co-operation
and support to colleagues to achieve the departmental and hotel goals.
·Proficient with Opera Express, Opera Sales
& Catering.
· Proficient in Microsoft Office Suite: Excel,
Word, PowerPoint, and Outlook.
· At least 4 years of experience in hotel-based
similar roles such as Events, Group, and Guest facing Services is preferred.
WORKING
CONDITIONS
· The role is based in the company’s London
office.
·Normal working hours are Monday to Friday, 9 am
– 5.30 pm, during live events and build-up hours may vary.
· Out-of-hours work at events may be required.
Benefits
·Competitive
salary.
· A
supportive, empowering team environment.
·Benefits
platform with various discounts.
· 28 holidays
including eight bank holidays, with more holidays after two-year service.
· Cash-back
health benefits, including optical, dental, chiropractor and physio services.
· Discounted
gym membership.
· Access to
Wellbeing platform and sessions, including EAP.
· Awards and
Recognition Programme.
· Annual
parties.
· Regular and
ongoing training and development, including leadership workshops.
· Enjoy a paid day off to celebrate your birthday – because your special
day matters!
Eligibility
Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.
Equal
Opportunity Employer
At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we provide a workplace free from
discrimination and prejudice.
Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.
Note: If you do not hear from us within 14
days, kindly consider your application as not shortlisted for this role.
Please note that we do not accept
unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles
without prior agreement per role in writing from our Head of Human Resources,
will be considered the property of the company and will not be subject to
agency fees.