Responsibilities
* Provide technical support and guidance to the global dealer network across service, warranty, and product-related queries.
* International travel to support dealer activities, including commissioning, diagnostics, and occasional training.
* Investigate, diagnose, and resolve technical issues in a timely and effective manner, ensuring minimal customer disruption.
* Work closely with Product Group Engineering and Quality teams to feedback field issues and support continuous product improvement.
* Contribute to the development and validation of performance and test criteria for new products and product enhancements.
* Maintain high standards of documentation, reporting, and communication.
Qualifications
* Relevant service experience, ideally within heavy manufacturing or mobile equipment.
* Strong mechanical and electrical maintenance background.
* Working knowledge of diesel-hydraulic and electro-hydraulic systems.
* Ability to interpret technical drawings, schematics, and service documentation.
* Proficient in Microsoft Office applications.
* Full, clean driving license and valid passport.
Key Competencies
* Customer Focus: committed to delivering a high-quality customer experience and resolving issues effectively.
* Technical Expertise: strong diagnostic capability with a methodical approach to troubleshooting.
* Collaboration: work effectively across teams and functions to achieve shared outcomes.
* Communication: clear and professional communication, both written and verbal, across all levels.
* Adaptability: able to manage changing priorities and operate effectively in a changing environment.
* Ownership & Accountability: takes responsibility for outcomes and drives issues through to resolution.
* Relationship Management: builds strong, credible relationships with dealers and internal team members.
Benefits
* Competitive salary.
* Free health care for employee and dependents.
* Contributory pension scheme.
* Life assurance cover.
* Employee Stock Purchase Plan.
* Free car parking.
* Refer a Friend compensation.
* Discounts and offers on restaurants, cafes, hotels, gyms, retailers, and day excursions supporting local businesses and communities.
* Access to global learning and development programs offering accredited and specialist training.
Equality and Diversity
Terex is an equal opportunity employer, and appointments are based on merit. We value diversity and welcome applications from all sections of our community. As an Equal Opportunity Employer, employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law.
#J-18808-Ljbffr