Assistant Transport Manager
Department: Office & Management
Employment Type: Permanent - Full Time
Location: Wembley
Reporting To: Transport Manager
Compensation: £30,000 / year
Description
London Hire Community Services is one of the largest specialist and accessible transport operators in the UK, providing quality passenger transport services in Kent, Surrey, Wiltshire, Oxfordshire, Hertfordshire, Milton Keynes and across London. We are looking for talented individuals to join our Hertfordshire team.
You'll be assisting and supporting the Transport Manager in leading a quality passenger transport service in the area. You may be looking for your next step up the Passenger Transport Management ladder, or a complete change of career - we believe the skills and attributes we are looking for are transferrable. Whilst we have systems in place to ensure high standards and high quality services are met, you will also be actively encouraged to use your individual talents, knowledge, experience and personality to run the operation the way you see fit.
Key Responsibilities
* Support the Manager in delivering full transport services, recording through the Cordic computer system.
* Monitor driving and passenger assistant staffing to ensure a full complement of staff are always available to fulfil the needs of the service.
* Line manage all employed Passenger Assistants, providing guidance, support and coaching throughout their employment.
* Amend and submit timesheets for direct reports where amendments are required, for example due to sickness absence or overtime worked, using the HR & Payroll system.
* Ensure Passenger Assistants are regularly completing applicable multimedia training using the Atlas system, as well as the enrolment of any additional courses required as part of their role.
* Observe and ensure continual adherence of safeguarding policies and procedures by both yourself and direct reports.
* Carry out routine on-the-job monitoring both on the road and at school’s, day centres and other locations served, feeding back any areas of concern to the Transport Manager.
* Complete investigation meetings and procedures in accordance with the disciplinary and grievance policy.
* Where applicable, complete, review and update risk assessments of transport routes and service users, and communicate these to applicable individuals.
* Communicate with service users, parents, carers, clients and other stakeholders in a patient, informative and professional manner.
* Ensure vehicle defects are reported in line with the relevant process and procedure.
* Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service.
* Regularly complete spot-checks of internal and external vehicle cleanliness, ensuring the appropriate high standards are maintained at all times.
* Assist with the recruitment and selection of Drivers & Passenger Assistants, identifying any resource requirements to the Transport Manager for escalation.
* Provide training to ‘spare’ drivers on seat removal, configuration, and basic vehicle maintenance tasks such as bulb changing, etc.
* Support as required with project work, including supporting the fulfilment of ad hoc private work, relating to the depot and transport operation.
* Fulfil other reasonable duties as and when requested by the management team, including supporting with driving and/or passenger assistant duties, where able.
Skills, Knowledge and Expertise
* Previous transport experience - desirable.
* Previous people management experience - desirable.
* Sound understanding of computer systems and use of MS Office products - essential.
* Adherence to and promotion of Equality policy at all times.
* Comply with the statutory provision of the Health & Safety at Work Act 1974 and any other relevant legislation or policies and procedures relating to health and safety and good working practices.
* Adherence to all company procedures and codes of conduct relating to the role.
Benefits
* Enhanced annual leave entitlement from employment commencement.
* Enhanced family friendly policy dependent on length of service.
* Access to our Employee Assurance Programme.
* On-site parking.
* Training and development opportunities.
* Regular social functions.
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