Job Title: Performance Analyst – SFIA Level 4
Location: Manchester / Leeds / Sheffield (Hybrid Working)
Contract Type: 6-month Contract (Inside IR35)
Start Date: 11 August 2025
Security Clearance: BPSS
Reporting To: Senior Performance Analyst, Collaboration and Communication Services (C&CS)
Role Summary:
We are seeking a Performance Analyst to support the Digital Workplace Function, specifically working with the Email and Microsoft Office team within the Collaboration and Communication Services (C&CS). This role will focus on delivering data-driven insights and performance measurement to enhance the user experience of internal digital services. You will operate under the guidance of a Senior Performance Analyst and work within a multi-disciplinary team.
Key Responsibilities:
* Lead the development of performance measurement frameworks and meaningful KPIs.
* Apply quantitative and qualitative data analysis to drive service improvement.
* Work closely with stakeholders, user researchers, and service teams to deliver actionable insights.
* Communicate analysis clearly using appropriate formats and tailored messaging for varied audiences.
* Interpret and analyse user data to guide service design and delivery decisions.
* Support the collection, validation, preparation, and cleansing of data.
* Use Power BI, Google Analytics, Looker Studio, and Azure Data Services to build dashboards and performance reports.
* Leverage BigQuery and Google Tag Manager for advanced data analysis, tracking, and reporting.
* Ensure compliance with digital service standards and accessibility principles.
Essential Skills and Experience:
* Demonstrated 5+ years of experience working within performance analysis or similar roles.
* Strong technical capability in:
* Microsoft Power BI
* Microsoft Azure Data Services
* Google Analytics, Google Tag Manager, BigQuery, Looker Studio
* Statistical analysis, hypothesis testing, and significance evaluation
* Experience in designing and implementing performance frameworks and KPIs.
* Skilled in user-centred analysis, translating user research and behaviour into strategic insight.
* Excellent communication skills with the ability to present complex data clearly.
* Familiarity with data quality assurance and preparation best practices.
Desirable Skills:
* Experience in public sector, internal services, or large-scale digital transformation.
* Exposure to agile environments and iterative delivery.
* Understanding of data privacy, security, and governance frameworks.
Working Arrangements:
* Hybrid working from Manchester, Leeds, or Sheffield (site attendance may be required).
* Contract duration: 6 months
* BPSS clearance required prior to onboarding.
* Hands-on use of internal platforms including Microsoft Azure and Power BI for accessing and processing staff activity data.
Engagement Model:
* Inside IR35